Website accessibility fixes for dental practices

Help patients use your website

A patient may use a keyboard instead of a mouse, enlarge text, or use a screen reader that reads page content aloud. Your website needs to support those ways of finding information and completing tasks.

Accessibility barriers can include a menu that cannot be reached with a keyboard, an appointment button without a clear name, or text that becomes difficult to use when enlarged. These are examples of issues to consider, not findings about your practice. See the Web Content Accessibility Guidelines.

We confirm which pages and patient tasks need work before work begins.

Dental website accessibility audits and remediation

An accessibility audit identifies barriers. Remediation is the work that removes them. We help with both, so your practice is not left to interpret a report and organize the repairs itself.

The scope should cover the patient’s path from finding your practice to requesting an appointment and completing forms. Our dental website accessibility checklist explains the tasks and evidence to discuss with your provider.

We coordinate with your existing website vendor

You do not need to translate accessibility findings into technical instructions for your vendor. We coordinate the agreed work directly.

1. Confirm the scope. We establish which pages, portal areas and issues the work covers.
2. Handle the fixes. We make the agreed changes or coordinate the work with the vendor responsible for that part of your site.
3. Retest the changes. We check the updates and give your practice a simple summary of the work.

If a decision needs your input, we explain it clearly. The delivery schedule depends on the agreed scope and any vendor involvement.

Patient-portal accessibility is part of the conversation

A patient may start on your website and continue into a portal managed by another company. That handoff matters: being able to reach the portal does not establish that its screens and controls are accessible.

Tell us which portal your practice uses and where patients have encountered difficulty. We confirm the work that can be undertaken and coordinate with the responsible vendor. Changes to vendor-controlled software depend on that vendor’s access and cooperation.

If the problem is the intake form itself, explore our accessible dental intake forms service.

What your practice receives

You receive the agreed accessibility fixes, retesting of the changes and a simple summary. The scope identifies the pages and portal areas included, so your team knows what work has been undertaken.

Questions from dental practices

Can we keep our current website company?

We work with existing website and portal vendors. We confirm access and responsibilities before the work begins; what can be changed depends on your systems and the vendor’s involvement.

Does a website scan prove our site is accessible?

No. A scan can identify some problems, but W3C explains that tools alone cannot determine whether a website meets accessibility standards. Human evaluation is also needed. Read W3C’s evaluation guidance.

What does ADA website compliance mean for a dental practice?

The U.S. Department of Justice says the ADA applies to online goods and services offered by businesses open to the public. Its Title III web guidance does not set a detailed technical standard for every business website. Your practice’s obligations depend on its circumstances. Our work addresses agreed accessibility issues; it is not legal advice or a guarantee of compliance. Read DOJ’s web accessibility guidance.

Is there a deadline for dental website accessibility?

For recipients of HHS financial assistance covered by its Section 504 rule, the WCAG 2.1 AA deadlines are May 11, 2027 for recipients with 15 or more employees and May 10, 2028 for those with fewer than 15. These are not universal deadlines for every dental practice, and existing accessibility obligations continue. Applicability and exceptions require assessment. Read HHS’s May 7, 2026 announcement.

For the enforcement process and potential consequences, read our guide to Section 504 noncompliance for healthcare practices.